Please read these terms carefully before placing an order with Ponno Niketan.
Placing an order through our website saves it directly in our system and you receive an Order ID immediately, which you can use to track its status. We may still contact you by phone or WhatsApp to confirm details if needed. Prices and availability shown on the site can change without prior notice.
Product prices are listed in Bangladeshi Taka (৳), with delivery charges calculated separately. Unless a coupon waives the full delivery charge, the remaining delivery fee must be sent in advance to the store’s personal bKash or Nagad number; the product balance remains payable by Cash on Delivery. A submitted transaction ID is not proof of payment until the store manually verifies it in the wallet app. Coupons apply only where their stated conditions are met.
We aim to dispatch confirmed orders promptly, but delivery timelines can vary by location and courier availability. See our Shipping Info page for more detail.
For return or refund assistance, contact our customer support team with your Order ID. See our Return & Refund Policy for details.
We do our best to describe and photograph every product accurately. Minor variations in color or packaging between what's shown online and what arrives can occur and do not by themselves indicate a defective product.
You agree not to misuse the website — including attempting to place fraudulent orders, abuse coupon codes outside their stated terms, or interfere with the normal operation of the site.
We may update these Terms of Service from time to time. Continued use of the website after changes are posted means you accept the updated terms.
Questions about these terms can be sent via email at [email protected] or on WhatsApp, or through our Contact page.
